* As of Jan. 1, 2017 we have discontinued sales and tech support service for the LS-618, 836, & 838 time clocks. The A1 software and knowledge base will continue to be available below.
1. Quick Start Guide for the LS-838 Biometric Fingerprint Time Clock
"Click Here" For Software Downloads, FAQ's, and Hardware Set Up Get Vista & Windows 7 & 8 updates and step-by-step instructions for the fingerprint timeclock here.
2. Quick Start Guide for the LS-618 EM Proximity Card Time Clock
"Click Here" Quick Start Guides, FAQ, Software Instructions
3. User Manual for the LS-925 Biometric Time Clock & Software Download
"Click Here" For LS-925 User Manual
4. *Remote Desktop Assistance. Call us to schedule an online support session (713) 787-9350. You must be pre-scheduled on our support calendar for a remote assistance session. *This service has been discontinued as of Jan. 1st 2017.
"Click Here" to create a Team Viewer Session
* Technical Support Policy: *This service has been discontinued as of Jan. 1st 2017.
Lonestar Industry Group LLC offers free phone/remote technical support for 30 days from the date of purchase.
After 30 days, customers can choose to purchase a 1 year unlimited phone/remote tech support policy for $120.
Customers may also purchase a one time Remote/Phone support session. The cost is $65 for the first hour, $30 for each additional hour.